At Herbaco, we are committed to providing our customers with the best experience possible. Below is our shipping policy to ensure you have all the information you need:

Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Times
We offer standard shipping rates based on your location. Delivery times will vary depending on where you are located:

• Domestic Orders (within Canada): 3-7 business days
• International Orders: 7-14 business days (varies by country)

Please note that delivery times are estimates and are not guaranteed. Delays can happen due to unforeseen circumstances like weather or shipping carrier delays.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through the shipping carrier’s website.

Shipping Restrictions
Currently, we only ship to Canada and the United States. We do not ship to P.O. boxes.

Customs & Import Duties
For international shipments, customs duties or import taxes may apply depending on your location. These fees are the responsibility of the customer and are not included in your order total.

Address Accuracy
Please ensure that your shipping address is accurate. We are not responsible for any delays or issues that arise due to incorrect shipping information provided by the customer.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at [email address]. We will work with you to resolve the issue.

If you have any questions or concerns regarding shipping, don’t hesitate to reach out to our customer service team.